Way of Being
Have you ever received an apology that was not meant?
You may probably say yes.
This leads us to consider 2 questions..
How can we know that the apology was not meant? And
What is more important? The apology or whether it was meant?
Arbinger suggests that There is something deeper than behavior that other’s can sense, something that when wrong, undercuts the effectiveness of even the most outwardly correct behavior.